Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.
Delivery Project Executive
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They will act as an escalation point for all Service Delivery Escalations. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance, Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
State / Province
City / Township / Village
IBM Business Group
Primary job category
Secondary Job Category
Other Project Management
Role ( Job Role )
Delivery Project Manager
Fixed Term – Long Term
Required Technical and Professional Expertise
A minimum of 7 years’ experience in managing large / complex Projects.
Preferred Technical and Professional Experience
PMP and ITIL certifications will be an asset
- Ability to be “stand-alone” in senior client settings and to manage clients up and down throughout client organization
- Clear oral and written communication skills to present complex value propositions to client senior executives
- Strong analytical capability and problem-solving skills
Up to 50% or 3 days a week (home on weekends – based on project requirements)
Is this role a commissionable/sales incentive based position?
project management, delivery