Jubilee Insurance Several Job Vacancies


Jubilee Insurance Senior Servicing Officer Jobs Kenya 2017

Senior Servicing Officer Job at Jubilee Insurance– Employee Benefits

We currently have an exciting career opportunity for Senior Servicing Officer. The post holder will report to the Operations Manager – Employee Benefits and will be based in Nairobi, Kenya.

Role Purpose

Retention and conservation of existing business while providing superior service to retirement benefits business clients (deposit administration, and annuitants) in full compliance with the laid down procedures and guidelines as set out in the operations manuals.

Responsibilities for the Senior Servicing Officer Job

  • Business Growth
  • Perform conservation of existing business by offering alternative products and generally maintain a retention ratio of not less than 95% at any point in the year. Ensure timely production of renewal processing & follow up plus policy document issuance
  • Relationships Management
  • Providing quality service to group life customers and building strong business relationships with new & existing clients as well as brokers. Also maintain proper, accurate and up to date MIS records of the group life portfolio.
  • Premium Collection and Allocation
  • Ensuring timely collection of all premiums due and subsequent accurate allocation of the same and production of management reports for decision making. Processes
  • Reviewing and improving all processes to enhance efficiency in managing and servicing the group life portfolio.
  • performance monitoring Information on the Market
  • Monitor performance by closely tracking schemes and making weekly reports.
  • Maintain an up to date complaints registers and ensuring that broker complaints are <1% of all customer complaints and ensure all customer complaints are resolved within the ISO timelines. Assisting in maintaining accurate and up to date information of market trends, competition and products in the market.

Functional Skills

  • New ideas generation
  • Market intelligence and business development skills
  • Communication skills
  • Interpersonal skill

Qualifications for the Senior Servicing Officer Job

  • Bcom Marketing or Bsc Mathematics/ Statistics/ Actuarial Science or Bcom
  • Accounting from a recognized university
  • IT proficient (especially Ms Word, Excel, PowerPoint and Outlook)

Key Competencies

  • Market Awareness
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Entrepreneur Spirit
  • Team Spirit
  • Relevant Experience.
  • At least three (3)years’ experience in servicing


Jubilee Insurance Administration Officer Jobs Kenya 2017


Premium Administration Officer Job at Jubilee Insurance– Life Department

Role Purpose

Update premiums received through Salary deductions from various institutions

Responsibilities for the Premium Administration Officer Job

  • Launching of SSOs within the required turnaround time
  • Collection payments and SSOs Schedules from third Parties
  • Allocation of SSOs within the required turnaround time
  • Handling of Premium queries from Agents and or customer care
  • Issuing stop orders for all non – active policies whose premiums are not expected
  • Updating databases for premium collections automated check offs
  • Audit and update of policies where this is required by other departments
  • Follow up and correct any miss posting done previously

Qualifications for the Premium Administration Officer Job

  • Degree with a bias in Finance and Accounts
  • Progress in ACCA or CPA

Functional Skills

  • Positive interaction with colleagues
  • Analytical skills
  • An Eye for detail
  • Effective job relations – teamwork, assistance and mutual motivation
  • Quality consciousness
  • Commitment to job function, department and the company – loyalty and diligence
  • Confidentiality
  • Results Driven
  • Remains calm under pressure.

Key Competencies

  • Maintain data integrity
  • Reconciliation skill
  • Efficiency
  • Accuracy
  • Timeliness
  • Proficient use of Excel
  • At least 2 years’ experience in bank reconciliation


Jubilee Insurance Business Development Jobs Kenya 2017


Business Development Job at Jubilee Insurance

We currently have an exciting career opportunity for the Business Development Officer-Retail (Medical). The post holders will report to the Sales Manager – Medical and will be based in Kisumu

Role Purpose

Developing medical business growth in line with the business targets/goals.

Responsibilities for the Business Development Job

  • Revenue growth through effective management of agent and broker business portfolios
  • Growing intermediary portfolio, introducing new intermediaries and directing clients and maintaining relations with existing clients and brokers
  • Ensuring business retention of at least 90%
  • Put in place mechanisms to build and sustain good relations with corporate client
  • Ensure efficient resolution to service related issues
  • Manage tender b u s i n e s s ensuring timely submission date, key requirements and tender premiums done
  • Following-up on quotations with the respective units
  • Gathering market intelligence and updating management
  • Coordinating staff presentations, health talks and medical camps
  • Working with the medical team and continuously developing/ structuring products that will ensure product competitiveness against evolving market trends
  • Striving to keep loss ratios at acceptable levels and suggesting measures that will allow the company to run medical schemes profitably
  • Holding regular meetings with intermediaries/ clients in order to establish concerns which he then resolves with various teams in the department
  • Ensure seamless settlement of new schemes into Jubilee portfolio including advise to department and service providers

Qualifications for the Business Development Job

  • Graduate from recognized university
  • Insurance knowledge
  • Marketing experience
  • Proficient in the use of Microsoft (PPT, excel

Functional Skills

  • Performance reporting and management
  • Accounting Operations
  • Health Benefits Plan Management
  • Intelligence and Business Development skills
  • Database Administration
  • Exploitation and application of Information Technology
  • Customer Service
  • At least 2 years relevant experience.

Jubilee Insurance Underwriter Jobs in Kenya 2017

Jcare Underwriter Job at Jubilee Insurance– Medical Department Finance

We currently have an exciting career opportunity for J-Care Underwriter. The post holder will report to Assistant Underwriting Manager – Retail Business in the Medical Department and will be based in Nairobi, Kenya.

Role Purpose

Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of J-Care policies on Actisure, and handling of related queries from clients and intermediaries on existing J-Care policies and prospective ones

Responsibilities for the Underwriter Job

  • Coordinate with the customer service team on preparation of medical photo cards for all eligible members and ensure same is done with the TAT’s required.
  • Handling of policy and benefit enquiries with brokers, members, claims team, service providers etc.
  • Ensuring maintenance accurate and up to date membership database in Actisure
  • Broker/ customer management and ensure client expectations are met and exceeded and at all times support is provided.
  • Follow through the reports required by client/intermediary within the expected TATs e.g. member statements, etc
  • Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
  • Support duties for the underwriters as directed by Team Leader in charge of J-Care and/or Underwriting Manager
  • Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
  • Attending meetings with clients and intermediaries
  • Handle renewal process and secure the schemes renewals assigned to the portfolio.
  • Ensure required regular reports on lost schemes, renewed schemes, pending schemes etc.,
  • Any other duties that may be assigned by the management.
  • Receive application documents from various business sources
  • Confirmation of completeness of retail application documentation,
  • Medical underwriting in liaison with the clinical team- issuance of status letters
  • Request of additional medical information through MEDEX or writing to the doctors to provide additional medical information
  • Accurate set up of new business in the Actisure system
  • Timely processing of membership documents i.e. membership cards, cover confirmation letters and policy documents
  • Processing and dispatch of renewal notices within the set TATs
  • Accurate set up of renewed business in the Actisure system
  • Timely processing and dispatch of renewal endorsements
  • Setting up and managing of membership details in the system including additions of benefits and dependants
  • Ensure all payment receipts are scanned and pushed to receipts allocation queue for commission’s payment
  • Ensuring customer satisfaction and timely feedback to queries
  • Regular advise to claims team on updated membership schedule to send to the providers
  • Response to inquiries (phone calls, e-mail inquiries & walk-ins)
  • Monitoring policy holder claims utilization – Sending Member statements to intermediary/policy holder to advise members on balance of cover especially
  • Periodic underwriting assessment triggered by diagnosis of a new condition for which JIC needs to review policy terms and conditions.
  • Ensure there is a declaration in changes of medical conditions upon renewal
  • Ensure timely booking of all businesses paid for
  • Ensure all documents are scanned, re-indexed to members profiles, batched by scan date and archived

Key Deliverables for the Underwriter Job

  • Customer (client and intermediary) Satisfaction
  • Timely Service delivery as per TAT’s in place
  • Retention and Growth of the portfolio as per targets in place

Qualifications for the Underwriter Job

  • Graduate in business related degree (marketing, commerce, insurance, economics)
  • Proficient in the use of Microsoft office suite and packages
  • Professional insurance certificates/ diplomas/ advanced diploma

Functional Skills

  • Health Benefits Plan Management
  • Database Administration
  • Exploitation and application of Information Technology
  • Customer Service
  • Policy Processing
  • Team Player
  • Presentation Skills
  • People management skills of both external and internal partners


  • Over 2 years relevant experience

Jubilee Insurance Assistant Underwriter Jobs Kenya 2017

Assistant Underwriter Job –Non-Motor Business at Jubilee Insurance.


We currently have an exciting career opportunity for Assistant underwriter-Non-motor Business. The post holders will report to the Underwriting Manager –Non Motor and will be based in the Head Office.

Role Purpose

Underwriting of risks for general insurance including effective risk analysis and timely quotations to ensure ensure profitable growth of general business and optimal general customer service.

Responsibilities for the Assistant Underwriter Job

  • Supporting underwriters in studying general insurance proposals, gathering and assessing background information in order to effectively appraise and evaluate the risks involved.
  • Processing quotations in line with company’s underwriting and reinsurance guidelines while ensuring compliance with industry’s statutory and regulatoryrequirements.
  • Managing business retention through preparation and issuance of timely and accurate renewal terms.
  • Sourcing for and/or generation of loss ratio reports for various risks to guide in the quotation or renewal processes.
  • Reviewing channel partners risk notes to ensure compliance with quotations submitted by the company
  • Guiding the risks survey team in identifying risks for risk survey and ensure the exercise is done as per the company risk survey policy.
  • Service customers on day today basis to create and sustain good business relationships meeting set service standards in the process.
  • Follow up and ensure premiums for business generated is collected as per the company credit control policy.
  • Identify needs of channel partners and assist in development of business contracts, SLAs, binders and schemes
  • Assist in follow up of declarations from channel partners for binders and schemes in place
  • Assist in negotiation of quoted terms with customers to ensure high quote conversion rate.
  • Participate in internal and external audits conducted on the business and ensure speedy implementation of proposed audit recommendations.
  • Keep detailed and accurate records of quotations and renewal terms submitted to customers.
  • Working in a team environment with underwriters, Business Developers, agents,
  • Surveyors, Accountants, Claims and Operations.
  • Attending to queries from claims team in a timely manner.

Key Deliverables.

  • Prompt issuance of accurate quotations within set timelines
  • Prompt response to customer queries within 12 hours.
  • Timely issuance of open cover policies within set timelines.
  • Create strong relationships with all business channel partners through frequent communications and visits.
  • Knowledge of Premia, Outlook, Microsoft Office Suite as well as other business-related software.

Qualifications for the Assistant Underwriter Job

  • Bachelor of Commerce (insurance) from a recognised university or
  • Any other related business Degree from a recognised university.

Functional Skills

  • Analytical skills
  • Marketing and negotiation skills
  • Underwriting exposure on general classes of insurance particularly non motor in a busy environment
  • Up to one (1) year Underwriting experience in a busy working environment.


How to Apply

Closing date: 10th of April 2017. Submit your applications to [email protected] Kindly note that hardcopy CVs will not be accepted.