KCB Bank Kenya Jobs- Insurance Claims Analyst



Job Title:Insurance Claims Analyst

The Position:

Reporting to the Underwriting and Claims Manager, the role holder will be responsible for the day to day management of the claims with respect to the portfolios or/and branches allocated to them and will report to the Assistant Claims Manager.

Key Responsibilities:

  • Management of day to day Claims Operations for allocated portfolio
  • Working with Underwriters, clients, branch Insurance teams and other Third party providers to ensure strict adherence to set guidelines.
  • Ensure all claims are processed and settled within the turnaround times stipulated in the Service Level Agreement for each underwriter
  • Ensure timely submission of claim documents and other requisite documents to insurers
  • Ensuring premium is collected as per the laid down procedures on all claims being processed by Underwriters.
  • Provide technical guidance and claims management support including regular updates to Branch Insurance Teams and clients
  • Continuously offer information and recommendations to the Claims and Underwriting Manager on process flaws that need to be reviewed to improve efficiency
  • Keep management updated on relevant issues arising in claims management that could impact the business and escalate difficult claims within expected timelines.

Candidate’s Qualifications, Knowledge and Experience:

  • A Business related university degree from a recognized institution
  • At least 3 years’ experience in the management of motor and non-motor claims in the insurance industry preferably within an insurance intermediary or Bancassurance
  • AIIK Diploma or ACII Professional Qualification will be an added advantage.

Desired Skills and Ability:

  • Mature team player with good interpersonal skills
  • Good planning and organization skills with the ability to deliver effectively under strict deadlines
  • Excellent customer service skills
  • Proficient in the use of Microsoft office and insurance related systems
  • Excellent Communication and report writing skills
  • Strong negotiation and problem solving skills
  • Accuracy and attention to detail
  • A calm and assertive manner when dealing with complaints / difficult claims
  • Strong influencing skills, with an ability to develop working relationships with a wide range of internal and external partners
  • High levels of integrity and ability to handle client information with utmost confidentiality

The above positions are demanding roles for which the Bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to [email protected].

To be considered your application must be received by Friday, 26th May, 2017

Only short listed candidates will be contacted.

NB: In the event that you are successful, we will require that you provide us with the following documents:

  • National I.D.
  • KRA Pin Card
  • Birth Certificate of self
  • Passport Photo (White Background)
  • NSSF Card
  • NHIF Card
  • Certificate of Good Conduct (less than 5 Months old)
  • Academic and Professional certificates, including official transcripts
  • Certificates of Service as applicable