- You will go all in and do your absolute best. Together with your colleagues you will execute strategies to reach the business objectives of your team.
- You will steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth.
Further, As Cluster Business Process Manager In Customer Service You Will
- Initiate and deliver Continuous Improvement programs
- Handle high level Project Management
- Monitor Simplification impact on customer service and come up with actions to limit negative impact and leverage on improvements
- Own and Manage Functional projects and roll out
- Handle Communication for the function both external and internal stakeholders.
- Coordinate relationships with all the GSCs that work with Customer Service in Eastern Africa
- Coordinate Planning and Administration within the Customer Service team in terms of EES, Leave, CSLS
- Own Data Analysis in the function
Who we are looking for
We Would Like To Hear From You If You Can Demonstrate The Following
- Master’s level education in Business or other relevant discipline with a maximum of 3 years’ work experience after graduation, in parallel with education or between degrees.
- Alignment with our values.
- Track record of success in a high paced environment.
- Ambition and drive to excel together with others.
- An international mind-set and inclusive behaviour.
- Strong desire to pursue a long-term career in transport and logistics.
- International mobility and willingness to travel.
- An excellent command of spoken and written English.
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Join Us If You Wish To
The distinctive feature of Go with Maersk is that we offer real, unique positions, as opposed to a generic traineeship. This position is one of them.
- Give purpose to your career. Impactful and meaningful assignments are at the heart of Go with Maersk. The programme is designed to ensure that theoretical insights are always linked to concrete business challenges.
- Team up with the best. You will work with and learn from the best in the industry, while building a lasting diverse network spanning from your graduate peers to senior leaders. We play to win and “we” always comes before “I”.
- Experience enhanced learning. You will take part in four education modules across Asia, North America, Africa and Europe that will shape your strategic and commercial mindset.
- Leave your comfort zone. Upon successful completion of the programme you will embark on the 2 year expatriation to a different part of the world than your own.
- Please visit www.gowithmaersk.com to learn more.