Market & Customer Research Manager Job in Kenya



KOKO Networks is an international venture-backed technology company based in East Africa. Our unique suite of technologies enable delivery of a range of consumer and business solutions that improve life in Africa’s cities.   Our first Network is live in Nairobi, and we are currently preparing for a major expansion during 2018.

Market & Customer Research Job Responsibilities

  • Create research instruments, such as questionnaires and focus group guides
  • Write reports summarizing research results to inform strategic and product decisions
  • Manage teams of field workers in data collection projects
  • Lead qualitative studies such as focus groups or software UI/UX testing
  • Write plans and budgets for research projects
  • Represent KOKO Networks in interactions with customers, agents, and other stakeholders

Qualifications for the Market & Customer Research Job

  • Bachelor’s degree
  • 2+ years’ experience in research-related roles
  • Excellent written and verbal communication skills; must be able to clearly convey research findings in written reports and presentations
  • Extensive experience with collecting qualitative and quantitative data from the field
  • Knowledge of research best practices
  • Experience designing/writing market research instruments such as interview scripts and focus group guides
  • Experience with software UI/UX testing and hardware usability testing is excellent, but not required
  • Experience using Microsoft Word and Powerpoint; intermediate or advanced Excel skills strongly preferred
  • Creativity and innovation – we are looking for someone who loves to brainstorm and try out new ideas for our research department, e.g., a new type of study, or new technology for collecting data from the field
  • Interest in social enterprise and passion for KOKO’s mission

How to Apply

Apply here for the Market & Customer Research Jobs