Maryland Global Jobs : Information Technology Officers


University of Maryland
School of Medicine
Information Technology Officer – Kisii, Migori & Nairobi 
IT Officer will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team.

Duties & Responsibilities

  • Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
  • Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
  • Act as a liaison between staff and technical escalation teams;
  • Manage corporate accounts for services and contracts obtained from IT service providers;
  • Perform IT inventory management;
  • Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
  • Support health facilities supported by university of Maryland in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals.


  • Bachelor’s degree in Computer Science/Information Technology/Information Systems
  • Microsoft Office Specialist Training
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified Technology Specialist
  • Cisco Certified Network Associate (CCNA),
  • 5 years’ relevant experience
  • Knowledge of the ITIL methodology, change management processes and risk management processes.
  • Excellent communication and interpersonal skills
  • Excellent problem solving skills
  • Ability to work well under pressure
  • Flexibility and time management skills

How to Apply

  If you meet the above qualifications, you are requested to send your application and CV to [email protected] by September 16, 2016. Candidates are required to quote the TITLE & LOCATION of the position being applied on the subject line of the email. Only shortlisted candidate will be contacted. Maryland Global Initiatives Corporation is an equal opportunity employer.