Micro-Finance Jobs : Customer Care / Telesales Agents

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A fast growing Micro-Finance Company, providing emergency loans to Civil Servants, TSC members and employees of selected companies, seeks to fill the following position:

Title: Customer Care / Telesales Agents

Job Ref.: PCL-280361

Location: Nairobi

Duties and Responsibilities

  • Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Keeps equipment operational by following manufacturer’s instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Contributes to team effort by accomplishing related results as needed.
Skills
  • Communicate clearly and effectively with participants.
  • Promote good listening skills.
  • Manage length of calls.
  • Recognise and manage assertive customer calls.
  • Convert calls and enquiries into sales
  • Organise and prioritise duties.
Core Competencies:
  • Excellent Typing Skills
  • Moderate computer skills, PC & Internet
  • Excellent Customer Service Skills
  • Professional telephone manner
Minimum Requirements
  • A minimum of 2 years’ experience in the same field.
  • Diploma or a degree in business administration or relevant field.

 

   How to Apply

   

Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact, to salesjobs254@gmail.com (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF) If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile. Applications NOT MEETING minimum requirements will not be considered.
Only shortlisted candidates will be contacted NOTE: We do not charge any fees for receiving and reviewing applications or for interviews

 

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