MKOPA Engineer Job


M-KOPA is looking for an Application Engineer who will be in charge of carrying out project work to completion, escalations from Global Service Desk and managing Azure infrastructure.This in turn will require the successful candidate to interact with different departments in order to understand fully the business flow and co-ordinate to complete projects.


Main Responsibilities:
-Responsible for ensuring that applications have an effective up-time of 99%
-Manage and meet all customer internal OLAs and external SLAS
-Resolve application related support issues
-Respond to any CRM related user issues
-Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Incumbent Requirements:

  1. Bachelor’s degree in a related field

-At least 3 years’ working experience in a similar role
-Demonstrated Windows Server skills
-Experience working with messaging queue systems will be considered a plus
-Demonstrated SQL Server database querying skills
-Demonstrated knowledge of C#, PHP, SQL
-Strong analytical and problem troubleshooting skills
-Application Programming Experience for Integrating new applications to existing systems
-Carry out functional and non-functional tests on new software
-Assist in the design and development of new products, workarounds and tools necessary to deliver operational capabilities
-Experience running web hosted applications on IIS
-Training and documentation of all work around/bug fixes
-Provide technical support working with the Global Service Desk
-Work closely with the first line support to create Root Cause Analysis of resolved problems
-Solid experience in the administration and performance tuning of application stacks(e.g Tomcat,JBoss,Apache,Ruby,NGINX)
-Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment
-Excellent verbal and written communication skills

General Information

Salary range Not specified
Additional information Not specified
Contract type Permanent
Job type Full Time
Location Nairobi
Area of work Computers, software development
Seniority Experienced (senior worker)

Job Requirements

Required education

Bachelor’s degree

Required relevant work experience

3 years

Required skills

  • Service Level Agreement (SLA)
  • C, C# or C++
  • PHP
  • Application programming interfaces (API)
  • Database query languages (SQL, others)
  • Programming
  • Relational databases (SQL)
  • Testing and debugging
  • Windows
  • Troubleshooting

Required languages

  • English

(Spoken: fluent | Written: fluent)