MKOPA Solar Jobs in Kenya,Process Lead


Job Summary

M-KOPA is looking to recruit a Process Lead Senior Manager, who will lead the ongoing process documentation and improvement program across the business. He/she will work cross-functionally and cross-geographically with M-KOPA staff at all levels of the business to document processes, identify improvement opportunities and instill a broader culture of continuous improvement and effective knowledge management across all M-KOPA staff.


Process improvement (75% of time)

·Own the development of and staff use of M-KOPA’s Business Process Taxonomy, Process Guides, support “How to” guides and templates

·Work with and coach M-KOPA staff to document all major business processes in a coherent, exhaustive and easily-understood way

·Work with Heads of Departments and Department Managers to instill a continuous improvement culture across targeted teams, providing support when needed

·Proactively identify areas of the business in which poorly defined, understood or standardised processes are leading to higher cost, risk, low productivity or high staff turnover

·Propose changes to existing processes and broader business practices which will better support M-KOPA in achieving its business objectives

·Project manage the implementation of business process improvement opportunities, working in conjunction with Heads of Department and Department Managers to implement these changes

·Work with Country Managing Directors to adapt M-KOPA HQ processes to the Ugandan and Tanzanian markets, as well as any other future markets

Knowledge management (25% of time)

·Coordinate with the I.T. intranet team to understand user requirements and support development of the M-KOPA Knowledge Base, in line with business process needs

·Ensure all current business processes are uploaded, up-to-date, meaningful and accessible to all relevant staff on the M-KOPA Knowledge Base, liaising with knowledge experts across the business whenever relevant

·Drive a knowledge management culture across the business, ensuring all teams use the M-KOPA Knowledge Base as a first port of call to understand and review business processes
·Over time, this role is likely to evolve to include direct reports as well as broader responsibility over Knowledge Management
·University degree in business administration, information technology or equivalent strongly preferred

·Candidates without a university degree in a relevant field will be considered provided their past experience and skills are relevant

·Lean or Six Sigma background a bonus

·5+ years’ work experience working in a related industry or consultancy

·Experience leading company-wide process improvement initiatives

·Experience working cross-functionally, cross-locations and cross-cultures

·Experience leading businesses towards obtaining ISO or similar accreditation a bonus

·Experience implementing a change programme a bonus

·Experience managing an information and knowledge system a bonus

Required skills:
·Strong process mapping skills

·Pro-activeness and ability to work effectively and independently and within teams

·Ability to reconcile stakeholder interests, conflicting priorities and business strategy

·Personable and persuasive, with strong communication skills and ability to mobilise teams for delivery

·Ability to see the “big picture” and quickly attain a broad overview of the business

·Excellent analytical and organisational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects at once

·Excellent problem solving skills

·Fluency in English a must

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