Namanga Limited Jobs Customer Care Executive

207

Key Responsibilities

  • Manage customer complaints: get the customer complaints through branches and customer care number on daily basis, update in the system, track the lead-time for complaint closure, and follow up to ensure all complaints are closed
  • Communicate with customers and branches about repair and replacements of defective systems. Ensure systems are replaced in time when required
  • After sales service: despatch monthly preventive maintenance schedule to all branches, get the service reports from branches and update in the system
  • Customer satisfaction survey: conduct customer satisfaction survey over phone to ensure customer’s satisfied with product, installation, service, and report back to management
  • Manage customer database, update all customer and system installation in the system, follow-up with branches for getting all documents and installation details
  • Daily updating activity of customer database
  • Daily reporting of customer complaints to Operations Manager
  • Tracking of customer complaints for 100% closure
  • Ensure customers and branches are informed about status of repair and replacement of defective systems. Monitor systems get replaced on time
  • Release of preventive maintenance schedule to branches
  • Tracking of preventive maintenance service for 100% completion within due date
  • Maintain filing system at head office of customer records
  • Provide daily, weekly and monthly MI related to after sales service to management team
  • Conduct customer satisfaction survey every month / quarter
  • On- line maintenance and tracking of Annual Maintenance Contracts

Skills and qualifications required for the Customer Care Kenyan Job

  • Degree or diploma in business management, administration or customer care
  • Experience in customer care
  • Good typing speed
  • Quick learner, so that if not technical by background, can pick it up
  • Excellent communicator
  • Confident and able to handle outside calls from customers
  • Proficient in English and Kiswahili
  • Go-getter that ensures any open / pending item is closed
  • Self-sufficient, able to deliver with minimal oversight

How to Apply

I you are up to the challenge, posses the necessary qualification and experience, please send your CV to [email protected] and note that we do not charge any fee for receiving your CV or for interviewing Only candidates short-listed for interview will be contacted.

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