Job Title: Outreach Team Leader (Medical Officer)
Organisation: Marie Stopes International (MSI)
Duty Station: Kampala, Uganda
Reports to: Head of Outreach
Marie Stopes International (MSI) is a global organisation providing personalised contraception and safe post-abortion care services to women and girls. Our local teams of professionals are passionate about the work they do in communities across 37 countries. The services we provide give a woman the power to choose when she has children so that she is free pursue her plans and dreams for herself and her family.
Job Summary: The Outreach Team leader (Medical Officer) will provide overall leadership and oversight of the successful delivery high-impact and high-quality comprehensive and voluntary family planning (FP) services provided by an Outreach Team. Outreach is a strategic channel for providing greater access to rural communities with unmet need and unmet demand for family planning services, especially long-acting reversible contraception (LARC) and permanent methods. Clinical outreach is a primary service delivery channel under the LTM Programme. The Outreach Team Leader is responsible for ensuring the delivery of high quality family planning and PAC counselling and service provision by his/her outreach team. In addition to the team leader, each outreach team includes at least two additional providers (trained in comprehensive counselling, PAC/PAC FP, STMs, and LARCs), and one transport assistant. S/he must be qualified and competent to provide permanent methods. S/he is responsible for the appropriate supervision and quality of service delivery provided by the Outreach Team. S/he is responsible for correct, complete and timely submission of all outreach records and performance data. S/he is responsible for empowering all Outreach Team members: 1) meet and exceed MSI global minimum standards for quality and agreed programme deliverables; and 2) comply with all MSI Uganda policies and procedures.
Key Duties and Responsibilities:
1. Compliance to Clinical Standards and Operating Procedures:
• Ensure compliance with set Outreach protocols and standards
• Ensure that all the required monitoring tools (including but not limited to: stock cards, stock management checklists, Outreach checklists, Quality Assurance Checklists) are available and properly used by team members
2. Team Management:
• All team members clearly understand their roles and responsibilities as per their job frameworks and as defined in the Outreach checklists
• Responsible for the daily management of team members and regular performance appraisals completed in accordance with MSI Uganda policies
3. Data Quality Assurance:
• Ensure integrity and authenticity of all financial and programmatic data and documentation
• Ensure proper record keeping, including: client records, informed consent forms, stock cards, and event tracking
• Ensure the timely completion of HMIS data validated by public health facilities and is cross-referenced with CLIC and vehicle tracking data
4. Clinical Quality Assurance:
• Assure standards of all services, counselling and infection prevention
• Ensure monthly self-administered quality assurance assessments are done and that necessary steps are taken to improve performance
• Ensure team members receive training as necessary and performance improves accordingly
• Perform appropriate procedures (including Intravenous Therapy, Tubal Ligation, Vasectomy, Norplant, IUD insertion, Pap smear, MVA procedure and VCT).
• Ensure responsible follow up and treatment of complications.
• Follow the Ugandan Clinical Guidelines for appropriate management of most conditions and illnesses.
• Refer complicated conditions to a hospital for further management.
• Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
• Work closely with the Quality Assurance management & Training Officer, ensure that the Outreach Team complies with MSI policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
5. Financial Management:
• Correct and accurate management of petty cash
• Appropriate documentation and validation of all advance requests and reconciliations for all team members
• Ensure the timely submission of all financial documentation for validation
• Accurate and timely submission of timesheets for all staff
6. Logistics Management:
• Correct storage and forecasting of stock minimum and maximum levels
• Submit monthly stock reports to Outreach Operations Officer
• Correct implementation of stock management protocols
7. Partnership and Coordination:
• Effectively liaise with Communications to effectively coordinate demand creation activities
• Build and strengthen partnerships within the districts with NGOs/CBOs to help in mobilization of clients for FP services
• Effectively collaborate with SF Coordinators to ensure opportunities for coordination and collaboration are maximized.
Qualifications, Skills and Experience:
• All applicants must either be Medical or Clinical Officer (must be able to provide permanent methods of family planning)
• Prior experience and knowledge of FP service delivery at community level
• Significant experience managing and motivating teams
• Possess the ability to manage and implement activities to agreed work plans, within budget and in time
• Keen attention for detail
• Proven skills in effective conflict resolution
• Past experience working with public sector facilities desirable
• Working knowledge of FP clinical procedures and minimum standards essential
• Hold additional certification in LARC and PM FP service delivery
• Prior USAID training in FP compliance highly desirable
• Proficiency in more than one Ugandan language
• Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive: Being responsive to changing priorities and demands
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality results to maximise potential
• Team Player: Working as part of a team by being supportive, flexible and showing respect for each other
The Outreach Team Leader is required to demonstrate MSI Uganda’s core values of:
• Accountability of all staff to each other and our clients and stakeholders
• Equality of opportunity and access
• Value for money in the management of our resources
How to Apply:
All suitably qualified and interested candidates are encouraged to send their electronic applications including a cover letter, updated CV and academic documents via E-mail to: [email protected]
Deadline: 7th August, 2015