Pelings Customer Care Assistant Jobs in Kenya

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Customer Care Assistant Job at Pelings

Pelings is a company involved in Environment, Health and Safety Management and Systems, Energy Audits ,Supply of Consumables and Equipment, Energy Audits,communication and other consultancy services.we have several vacancies in our establishment.

Customer Care Assistant Job Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications for the Customer Care Assistant Job

  • Minimum certificate or diploma in Communications
  • 3 years customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

How to Apply
If qualified kindly send your CV to [email protected] by 30th July, 2017. Take note we do not charge any fee for interviews

 

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