Rupu Customer Service Intern Job Kenya

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Job Title: Customer Relations Intern

Function / Department: Customer Relations

Reporting to: Customer Service Manager

Deputy in case of absence: Team Leader Customer Relations

Direct Reports: None
Job Purpose Statement: Ensure world class customer support and care for our customer and interact, respond and follow up on any issues raised by the clients

Targets and Responsibilities

  • Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
  • Handle walk in customers
  • Customer education on products
  • Interact, respond to and follow up on all queries and comments
  • Investigating and resolving clients complaints /issues
  • Keeping accurate records of discussions or correspondence with customer
  • Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Skills and Attributes

  • High energy levels
  • Highly motivated for Customer Service
  • Excellent interpersonal and communication skills
  • Exceptional planning and organising skills
  • Knowledge of products and services
  • Excellent time management skills
  • Ability to work well with other members of staff and flexibility to undertake other additional responsibilities.

Requirements:

  • Bachelors Degree in Communication/ PR/ Customer Service or related course
  • Experience in Customer Service

How to Apply

Send resume to [email protected] by 6th October 2015
Only shortlisted candidates will be contacted

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