Simba Wells Bar & Restaurant Supervisor Job ,kenya

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Job Description

Simba Wells Bar & Restaurant

Along Meru – Nanyuki Highway
Supervisor

Job Purpose

  • To be creative in Food and Beverage Service, planning, shift organization and day-to-day management activities other duties are overseeing the daily inventory, Sales Analysis, profit optimization and ensuring that customers are satisfied with their dining / wining experience.

Service and product Quality

  • To ensure that all customers are welcomed at the door and seated quickly in a courteous, polite and helpful manner and attend to customers’ requirements promptly
  • To respond to customer complaints in the absence of the Hotel Manager.
  • To organize table reservations and advise customers on menu and bar choice.
  • To maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware and utensil quality and placement; monitoring food presentation and service.
  • To ensure consistent high quality of food service.
  • To maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards. .
  • To respond to complaints, taking any appropriate actions to turn dissatisfied customers into return customers
  • To be fully conversant with the restaurant and bar operation and to efficiently manage the operation of all shifts.
  • Preparing of bills for cash and credit payment, moving tables and splitting tables.
  • To supervise bar stock levels.
  • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
  • Train and develop the hotel team with regards to the Bar and Restaurant through motivation, coaching and performance management.
  • To ensure that all sales targets are being achieved throughout and helping to initiate and implement new incremental sales ideas
  • Preparing duty rota and assigning to bar and restaurant staff.
  • Performs other duties and responsibilities as required or requested

Qualifications

  • Diploma/certificate in Hotel Management /food and beverage catering
  • F&B Service and at least 2yrs experience in Upmarket Restaurant.

Skills & Abilitities

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving and Complaint Handling (E)
  • Sales Experience (E)
  • Planning Organizational Skills (E
  • Training Mentoring (E

How to Apply

Applications to be sent to [email protected] by 29h August 2015.
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