Smart Phones Customer Service Representative Urgent Job

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Customer Service Representative – Very Urgent

Location: Nairobi
 
Industry: Telecommunication
Our client, a manufacturer and distributor of Smart Phones is seeking to recruit a Customer Service Representative.
 
Duties and Responsibilities
  • Conduct customer satisfaction survey every month / quarter
  • To assist marketing in implementing its customer satisfaction survey, by calling customers
  • To take incoming calls from potential customers, and pass these prospects to the appropriate individuals for sales closure
  • To contact existing customers and request referrals to other potential customers
  • Daily reporting of customer complaints to Shop Managers/Sales team
  • Tracking of customer complaints for 100% closure.
  • Ensure customers and branches are informed about status of any complain
  • Understand all the products in details
  • Provide daily, weekly and monthly reports related to after sales service to Management Team
  • To meet high ethical standards in line with the company culture
Qualification and Experience
  • Diploma or Certificate in customer service / public relations/ front office
  • Excellent communicator
  • Confident and able to handle outside calls from customers
  • Proficient in English and Kiswahili

   How to Apply

   

To apply, send your CV ONLY to [email protected] before 8th July 2016.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placement.

 

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