Sportpesa Jobs. Customer Service

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Customer Service Representative Jobs at Sportpesa, Kenya
Reports ToCall Centre Team Leader

Role Purpose

  • To handle customer queries via phone, email and Social media and to educate customers on SportPesa processes.

Customer Service Rep Job Key Responsibilities in Kenya

  • Handle customer queries via the phone, via email or via social media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader
  • Actively participate in team meetings

Key Performance Indicators

  • Handle all queries in a polite, professional manner
  • Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Attend coaching sessions with Team Leader and Quality Analyst
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
  • Relationship(s) Call Centre team members
  • Direct Reports None

Education & Experience for Customer Service Jobs in Kenya

  • Completion of KCSE; Diploma or higher education an added advantage
  • Passionate about customer care
  • Positive attitude
  • Experience working with MSOffice
  • Fluent in written and spoken English and Swahili
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • An excellent communicator
  • A team player
  • Must be time flexible and able to work in a shift system including Public holidays and Weekends

Competencies

  • Working with Others
  • Working with Change
  • Financial Responsibility None

Interviews: Wednesday 2nd March and 3rd March, 2016
Venue: The Chancery, Valley road Opp. NPC
Time: 10:00 AM

Interested candidates who qualify for the above¬† should submit applications with a detailed CV quoting the job title in the subject field to [email protected]

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