Stanbic Bank Kenya Careers, Telesales Consultant



Telesales Consultant


  • Job ID: 23598
  • Job Sector: Banking
  • Closing Date: May 19 2017
  • Country: Kenya
  • Region/State/Province/District: Nairobi Province
  • Location: Nairobi

Job Details

Retail & Business Banking

Job Purpose

To contribute in generating sales leads for our company.
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Collection of accurate customer feedback that through the various telesales campaigns.
The telesales representative must be an excellent communicator and have superior people skills.
They must be able to comfortably presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Key Responsibilities/Accountabilities

Meet sales targets for the specific products and solutions.
Create a sales pipeline that ensures future sales closures utilizing Salesforce CRM.
Direct prospects to the field sales team and if possible close the sale while on call.
Contact potential or existing customers to inform them about a product or service using the designed scripts.
Answer questions from customers about products and solutions by providing key benefits and features.
Probe and understand customer requirements so as to position and close the sale.
Accurately capture and update customer information in the system(s) being used.
First level handling of customer issues to preserve the company’s reputation and channelling them through Salesforce CRM.
Keep records of calls and sales and note useful information and feedback

Preferred Qualification and Experience

Relevant Degree holder from a recognized University

Professional Qualifications Banking examinations desirable will be an added advantage

1-2 years in sales with exposure to banking products and solutions.

Knowledge/Technical Skills/Expertise

A broad and deep understanding of the bank’s products and solutions that enhance the customers’ usage and drive the bank’s profitability.
Knowledge of the Code of Banking Practice.

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