Work in liaison with business functions across Africa to ensure standardisation of system versions, processes and procedures
The Implementation and monitoring of Know Your Customer & CRM measures in line with Group and Regulatory requirements.
Assist in facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Key Roles and Responsibilities
Ensure that system enhancements implemented have the relevant process flows /Departmental Operating Instructions updated by business and signed off within acceptable time frames.
Actively identify process gaps for appropriate dispensation and/ or amendments.
In liaison with IT, highlight version variances on the core banking system (EBBS and others) and interfaces (e.g., LOS/Marcis, ADC, Card world, sparrow, collections, Opics, IDS, among others) with a view to suggesting enhancements for closing the version divergences
Partner with the Business functions in coordinating testing and reviewing Process flows
Actively guide the business in developing and reviewing cross functional value maps.
Work closely with the Regional Data Centre in indentifying, documenting and suggesting practical system improvements for the core systems and interfaces. Consistently evaluate current systems with a view to identifying their inherent risks and remedial steps thereof.
Perform comprehensive post implementation reviews on new projects, system enhancements and fixes applied on the production infrastructure.
Carry out ad hoc reviews as indicated by Senior Management.
To ensure that the standards of security and control are met and that transactions are processed in standard formats.
The Implementation and monitoring of KYC & CRM measures in line with Group and Regulatory requirements.
Risk related responsibilities:
To report unit’s Operational Risks issues and losses to UORM/RP
To identify and report all exceptions on non compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
To maintain proper record keeping on all KCSA related activities in area of responsibility.
Qualifications And Skills
A recognized University degree in an MIS/IT/ Business related discipline
Over 5 years experience
Project Management skills
Business Analysis skills
High degree of analytical, communication and inter-personal skills required.
Good presentation skills
Knowledge of operating processes and procedures
Knowledge of bank’s practices, rules and regulations
Knowledge of local banking procedures and relevant regulations
Excellent team working skills
Strong training and facilitation skills
Good to have
Strategy consulting experience an added plus
Experience in implementing digital bank products An added plus
Organization and Methods training / certification
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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