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Title: Asst. Business Development Manager – Pureit

Location: Kenya-Nairobi-Nairobi-Nairobi

Job Number: 16000CVU

Key Responsibilities

Support Brand Building Initiatives

Drive In-store merchandising efforts – through on-time deployment of collaterals, by outlet-class

Develop brand associations for Pureit that help build brand salience

Develop and deploy best-in-class in-store collaterals / merchandising tools for Pureit basis outlet category

Ensure recruitment of in-store demonstrators and drive performance management through timely reports

Lead the training agenda for Pureit Merchandisers on an on-going basis to drive monthly productivity

Develop the MFI / Others Channels (Non-Retail)

Support the rollout of Pureit in MFI / Other Channels on an ongoing basis

Monitor and evaluate on-ground execution of projects in pilot phase

Drive accountability with MFI / Channel partners (Non-Retail)

Scale-up pilots to full-scale rollout basis achievement of mutually agreed KPI’s

Develop and deploy related merchandising tools / collaterals for Pureit basis channel requirement

Recruit, train and deploy dedicated on-ground team for identified projects

Monitor and Supervise performance for the project teams through a team of supervisors

D

rive the Service Agenda for Pureit

Committed Turn Around Time (TAT) for

service delivery w.r.t Installation, Complaint management , GKK delivery

Manage complaint management systems for consumers

wrt call centers, e-mail, sms’s etc.

Implement strong escalation management systems.

Analyze complaints and close gap areas.

Manage call center functioning – Ensure that key metrics are being met / Cost budgets for the year are in control.

Track product quality issues and interface with Supply Chain and technical teams to develop solutions.

Coordinate with supply chain in developing the spare parts management system.

RESOURCE TO BE MANAGED UNDER POSITIONS AUTHORITY

Distributor

’s service network / Call centre Set-up / Vendors / Channel Partners / Manpower Agency

PROBLEM SOLVING

Identify issues and opportunities to strengthen presence of Pureit in Retail Channel

Develop partnerships with leading MFI’s / NGO’s to promote Pureit to low-income consumers

Develop and manage service for premium products wrt service levels, consumer complaints

CHANGE

Inculcate the CRM culture within the team

Ensure availability of adequate spares parts for all products for servicing needs.

Establish call centre systems as IVR , SMS integration etc

Key Skills and Qualifications

Graduate with 2-3 years experience in central roles, from a leading consumer appliance company

Experience in developing new Channels

Good exposure to after sales service / call-center set-up with good product knowledge

Job: Customer Development

   How to Apply

   Submit your CV and Application online : Click Here

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