Title: Asst. Business Development Manager – Pureit
Job Number: 16000CVU
Support Brand Building Initiatives
Drive In-store merchandising efforts – through on-time deployment of collaterals, by outlet-class
Develop brand associations for Pureit that help build brand salience
Develop and deploy best-in-class in-store collaterals / merchandising tools for Pureit basis outlet category
Ensure recruitment of in-store demonstrators and drive performance management through timely reports
Lead the training agenda for Pureit Merchandisers on an on-going basis to drive monthly productivity
Develop the MFI / Others Channels (Non-Retail)
Support the rollout of Pureit in MFI / Other Channels on an ongoing basis
Monitor and evaluate on-ground execution of projects in pilot phase
Drive accountability with MFI / Channel partners (Non-Retail)
Scale-up pilots to full-scale rollout basis achievement of mutually agreed KPI’s
Develop and deploy related merchandising tools / collaterals for Pureit basis channel requirement
Recruit, train and deploy dedicated on-ground team for identified projects
Monitor and Supervise performance for the project teams through a team of supervisors
rive the Service Agenda for Pureit
Committed Turn Around Time (TAT) for
service delivery w.r.t Installation, Complaint management , GKK delivery
Manage complaint management systems for consumers
wrt call centers, e-mail, sms’s etc.
Implement strong escalation management systems.
Analyze complaints and close gap areas.
Manage call center functioning – Ensure that key metrics are being met / Cost budgets for the year are in control.
Track product quality issues and interface with Supply Chain and technical teams to develop solutions.
Coordinate with supply chain in developing the spare parts management system.
RESOURCE TO BE MANAGED UNDER POSITIONS AUTHORITY
’s service network / Call centre Set-up / Vendors / Channel Partners / Manpower Agency
Identify issues and opportunities to strengthen presence of Pureit in Retail Channel
Develop partnerships with leading MFI’s / NGO’s to promote Pureit to low-income consumers
Develop and manage service for premium products wrt service levels, consumer complaints
Inculcate the CRM culture within the team
Ensure availability of adequate spares parts for all products for servicing needs.
Establish call centre systems as IVR , SMS integration etc
Key Skills and Qualifications
Graduate with 2-3 years experience in central roles, from a leading consumer appliance company
Experience in developing new Channels
Good exposure to after sales service / call-center set-up with good product knowledge
Job: Customer Development
How to Apply
Submit your CV and Application online : Click Here