UWEZO MICROFINANCE JOBS, CUSTOMER SERVICE OFFICER – CSO/08/17/UMBHRD

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UWEZO MICROFINANCE JOBS, CUSTOMER SERVICE OFFICER – CSO/08/17/UMBHRD

MAIN PURPOSE OF THE JOB

To receive and handle customers and visitors to their satisfaction as per our standards.

DUTIES AND RESPONSIBILITIES

  • Receive customers and visitors, welcome and assist them as appropriate
  • Handle general enquiries from clients, shareholders and general public visitors
  • Direct visitors to the various offices at the branch
  • Answer telephone calls on enquiries about the Company
  • Handle some public relations issues
  • Receive and distribute incoming mail within the branch
  • Follow up on appointments as directed by the Operations Manager
  • Provide some administrative support to branch staff
  • Work in coordination with other staff and service providers
  • Perform any other function as may be directed by management from time to time

QUALIFICATIONS AND EXPERIENCE

  • A minimum grade of C (plain) in KCSE
  • A undergraduate Bachelor’s degree or Diploma in social field or Business related courses from a recognized institution
  • Good sales and marketing skills
  • Excellent public relations, interpersonal & communication skills with excellent customer service
  • Knowledge in handling customers
  • At least 2 years’ experience in the financial sector will be an added advantage
  • Proficiency in computers
  • A team player with the drive to improve performance
  • Persuasive with strong recognition skills
  • Self-driven and possess the ability to work with minimum
  • Aged between 22 and 30 years

HOW TO APPLY: Qualified and interested candidates who meet the requirements should download this Job Application Form fill and send their applications to [email protected] so as to reach us on or before 25th August 2017.

If you do not hear from us it means you were not shortlisted.

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