Voice Engineer Job at Wananchi Telecom

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Voice Engineer Job at Wananchi Telecom, Kenya

Effective Date: Immediately
H.O.D: Technical Manager
Business Unit: Wananchi Telecom Ltd
Report to: Product Manager-WTL

Company Profile:
Wananchi Telecom Ltd is part of the Wananchi Group Holding. Wananchi Group Holding is one of East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.

Description:

  • As Voice Engineer, you will be primarily responsible for maintaining, upgrading and developing WTL’s Voice infrastructure and implementing changes in response to user, customer or carrier’s requests and projects work.
  • The Voice infrastructure includes the class 5 softswitch, internal IP Telephony platform (MyPBX), media proxy and media gateways, E1 voice gateways as well as integration with PSTN providers and internet based providers.
  • You will be required to be a mentor to less experienced staff and deal with escalations issues from other members of the team and other departments

Voice Engineer Job Key Responsibilities

  • Advanced knowledge of voice systems (soft switch, media gateways ,ATAs, SS7 and IVR Systems
  • Creating of new carrier
  • Call routings
  • Diagnose and resolve faults on the Voice soft switch, E1 or client IP-PBX
  • Ensure the VoIP platform performance and availability is within the stipulated

Key Performance Indicators (KPIs)

  • Produce network designs to meet tactical and commercial expectations
  • Ensure key Voce performance parameters are monitored by the NOC and propose improvements in monitoring to accurately measure the overall performance of the network.
  • Liaise with third-party vendors in the resolution of Voice issues or VoIP equipment faults.
  • Handle second or third level escalations from the NOC or from other team members
  • Identify operational problems and contribute to their resolution
  • Act as the technical lead for projects in the Voice platform
  • Liaise with OSS and BSS teams to ensure these tools interact optimally with the VoIP platform

Education, Skills and Experience for Voice Engineer Job

Education

  • Bachelor’s Degree in IT, Engineering, Telecommunication or related field
  • At least 3 years’ experience, 2 of which will be in a Service Providers or large enterprise environment
  • Must hold Cisco CCVP or equivalent certification
  • Advanced knowledge of voice technologies such as E1 or protocols such as SIP.

Skills & Experience.

  • Advanced knowledge of voice systems (soft switch, media gateways ,ATAs, SS7 and IVR Systems
  • Must have working knowledge of Asterisk, IP-PBX or equivalent
  • Proficient in written and spoken English
  • Ability to work with minimum supervision
  • Ability and interest in learning technology related skills
  • Ability to present and articulate technical issues to non-technical staff
  • Work Environment: Ability to travel regionally and/or nationally as required.

 

How to Apply

Qualified and interested candidates send their application and CV to [email protected], subject heading VOICE ENGINEER- WHOLESALE/CARRIER BUSINESS, not later than 26th August 2016.

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